Products

Are your products authentic?
Yes, 100% authentic and sourced directly from Korea through authorised dealers.
Do you restock sold-out items?
We try our best! Popular items will be restocked, so check back or subscribe to our updates.
Can I request a specific product or brand?
Feel free to email us! We’re always happy to hear what you’re looking for.

Shipping

Where do you ship from?
We ship directly from our Macquarie Park warehouse in Sydney, Australia.
How long does shipping take?
Orders ship out within 1-2 business days. Delivery usually takes 2-5 business days within Australia.
Do you ship internationally?
Sorry, we currently ship within Australia only.
How can I track my order?
You’ll get a tracking link by email once your order ships.

Return & Refund

Can I change or cancel my order?
Contact us as soon as possible. If your order hasn’t shipped, we’ll help you out.
What’s your return policy?
Unused, unopened items can be returned within 15 days. Just email us first.
When will I get my refund?
Once we receive and check the returned item, your refund will be processed within 3-5 business days.
How do I contact you?
Email us anytime at sisters@gangnamsisters.com — we’re here to help!

Any questions? We’re here to help!

Can’t find what you’re looking for? Feel free to contact us — we’re here to help!
Contact Us